Please allow 3-4 weeks for delivery on all custom items
365-Day Warranty
Not accept returns and exchanges
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DESCRIPTION
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Aporro Custom Iced Out Multi-layer Baguette Font Pendant features a fully hand-set of baguette and round stones. With Aporro's ingenuity and creative spirit, the collision of multi-layered stones makes it much more luxurious and shiny. Time to get this awesome pendant to upgrade your outfit!
Pendant Material: Brass/925 Sterling Silver w/ gold plated Stone Type: Cubic Zirconia stones/Moissanite Pendant Height: 37mm(exclude bail) Chain Material: Brass w/ gold plated Brand: APORRO
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Exchanges & Returns
QUALITY
SHIPPING
ORDER&PAYMENT
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There are NO returns or exchanges on Solid Gold Products and Custom Products, due to the fact that each piece is made to order. Once any of our Solid Gold Products and Custom Products go into production, there can be NO cancellations.
Additionally, Earrings, Grillz cannot be returned due to hygiene reasons. Mystery Boxes, Sale Items, Gifts are final sale and cannot be returned.
Shipping paid on Returned Items is non-refundable.
If you would like to exchange/return any item(s), please contact customer support via email at aporro0804@aporro.com.
QUALITY
Is the jewelry 100% solid gold or gold-plated?
Aporro offer both 100% 14k solid gold and 14k real gold with 5 times plated.
Our products are made out of the highest quality materials, including Brass, 925 sterling silver and then dipped 5 times in gold plating with unique craftsmanship. It will help maintain the beautiful finish and it's hard to fade.
What kind of stones are they?
For most of the products we offer Cubic zircon stone, which is an excellent alternative to VS diamond because it is more scratch-resistant for everyday wear.
At the mean time we also offer higher quality diamonds like VS/VSS diamond. If you would like to know more, feel free to contact our customer service.
Does the gold persist or fades over time?
A:We have a rigorous quality control process to ensure the quality of all of our jewelry. The plating will not fade off if you take care of your jewelry. You can visit below page to learn more:
Can I take a shower with this on without fading?does It change color?
Every piece of jewelry deserves to be carefully maintained, which requires us to avoid wearing jewelry under some harsh conditions. Such as bathing / swimming / sports. Therefore, we do not recommend wearing jewelry when taking a bath.
In some rare cases, that something is wrong with your jewelry, please immediately contact our customer service, Aporro offers 365 day warranty service and can help solve your problem.
SHIPPING
How do I know when my order has shipped?
When you complete your purchase, you can view your real-time logistics information with your tracking number or mobile/order number. Click here to check your logistics information.
We offer free USPS priority mail shipping for all orders within the United States.
or international orders, rates and shipping time differ from country to country, for more details, please check SHIPPING & DELIVERY
Why is the tracking number not working?
When we ship our packages to you there are no further updates from the shipping company due to the fact that your package is in transit. Once it has reached the next sort facility it will update.
Why was my package returned?
The package may be returned for the following reasons:
Wrong or incomplete address
Invalid phone number
Unable to deliver
Please contact the shipping company for more information or you may contact us so that we can help you.
ORDER&PAYMENT
What methods of payment are accepted?
The following methods of payment are accepted:
All major credit/debit cards such as: Visa, MasterCard, American Express, Discover, etc…
PayPal
Why was my payment declined?
If you have trouble paying via credit card: Please check the details of your card information to make sure they are correct, including the expiration date, cardholder name, security code on the back of your card as well as the billing address. Please ensure that you have not reached the card limit or if the card is currently being reviewed by your bank. In the case that your payment is still refused, we suggest trying a different card or payment method.
If the above instructions fail please contact your bank or contact us with as much detail along with the error messages. so that we may assist you.
How do I change/modify my order?
If you notice a mistake with your order after receiving an order confirmation email, please send us an Email to sales@aporro.com or contact with our customer service(website/Instagram).
*Please note that we can help you to change the size, removing an item, changing your shipping address before shipment. Once your package is shipped, we will not be able to change anything.
How do I cancel my order and get a refund?
Aporro provides a 30-day warranty on all products. Exchanges and Refunds will be accepted within 14 days of your original receipt of the order. Beyond 14 days ONLY EXCHANGES will be accepted within 30 days of the original receipt of the order.
All custom items and solid gold items are not subject to returns.
